Hi there

Below are all the Terms and Conditions for commissioning me and my services. Please note that filling out the form at the end for submission means you agree to all terms listed

General Terms and Payment

All drawings will include a subtle sign that you may not remove.I might record the drawing process and post it on my Social Medias.Prices are subject to change based on demand.I have the right to reject any order that I do not feel comfortable drawing for any reason.Currency accepted is USD and can be paid through in person or ATH móbil for Caribbean residents and Stripe for international useCommissions can be paid either 100% upfront or split 30% upfront and 70% after sketch approval.Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

Process and Delivery

I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see below for more info on refunds)While I'm working on your commission I will make reviews with you to make sure I make it just right for you!The amount of reviews depends on the complexity of the work.During the reviews, you will see work-in-progress and these images will usually include a watermark.The time it takes to finish your commission varies 1 week - 1 month depending on factors such as health, the complexity of the commissioned piece, type of media, other work and con seasons.

If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical productA fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.If your reference is unclear to start with changes will come at an extra charge.

Refund/ Cancellation

The buyer is not allowed a refund once I started working on the commission.If for any reason I am unable to start your commission you will receive a full refund.If you cancel your order before I started it, you can get a full refund.If you are getting a refund, do not request a chargeback. I will transfer the money back to you myself.If you request a chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Stripe with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, Kheni Cloud (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.

Terms and Conditions

I reserve the right to cancel and refund the order at any time for any reason.I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork.I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You, the Customer

You may upload the commissioned artwork on any website and social channels.You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) unless specifically requested.You may NOT alter the commissioned artwork without my (the artist's) consent.You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes. The license to the commissioned artwork may be purchased at any point - contact me for info.

I will do everything I can to make my customers happy!If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.